FAQs

  • 1. Orders & Payments

    Q: What payment methods do you accept?
    A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

    Q: Can I change or cancel my order after placing it?
    A: We process orders quickly, so changes or cancellations are not guaranteed. Please contact us immediately at [Insert Support Email] if you need assistance.

    Q: How do I track my order?
    A: Once your order ships, you'll receive an email with tracking information.

  • Shipping & Delivery

    Q: Where do you ship to?
    A: We currently ship to the United States and Canada.

    Q: How long will it take for my order to arrive?

    • United States: Standard Shipping (5–7 business days), Express Shipping (2–3 business days).

    • Canada: Standard Shipping (7–14 business days).

    Q: How much does shipping cost?
    A: Shipping costs are calculated at checkout. Standard shipping is free on your first order!

    Q: Do you offer express shipping?
    A: Yes, express shipping is available for U.S. orders at an additional cost.

    Q: Will I have to pay customs duties and taxes?
    A: For Canadian orders, customs duties and taxes may apply and are the responsibility of the customer.

  • Returns & Refunds

    Q: What is your return policy?
    A: You can return eligible items within 14 days of receiving your order. Please visit our Return Policy Page for details.

    Q: How do I start a return?
    A: Contact Us with your order number and reason for return.

    Q: Do I have to pay for return shipping?
    A: If the item is defective or incorrect, we’ll cover return shipping costs. For other returns, shipping costs are the customer’s responsibility.

    Q: How long does it take to process a refund?
    A: Refunds are typically processed within 7–10 business days after we receive your return.

  • Products

    Q: Are your products unisex?
    A: Many of our products are designed to be unisex. Please check the product description for details.

    Q: How should I care for my clothing?
    A: We recommend cold wash, gentle cycle, and air drying to maintain the quality of your garments.

    Q: Are your clothes sustainably made?
    A: We strive to use high-quality materials and partner with ethical suppliers to minimize environmental impact.

  • Discounts & Promotions

    Q: Do you offer discounts for first-time customers?
    A: Yes! Enjoy free shipping on your first order.

    Q: Can I use multiple discount codes at once?
    A: No, only one discount code can be applied per order.

    Q: Do you offer seasonal sales?
    A: Yes, we run seasonal promotions and limited-time offers throughout the year. Sign up for our newsletter to stay updated!

  • Collaborations & Partnerships

    Q: Do you work with influencers or brand ambassadors?
    A: Yes! If you're interested, please contact us with your social media links.

    Q: Do you offer wholesale opportunities?
    A: We’re open to wholesale partnerships. Please contact us.